Contact
SodaSlim contact and customer service: phone number, email and address
SodaSlim customer service for tracking, changes and refunds on placed orders is the order desk at +1 (302) 200-3480 or [email protected]. The website inbox, [email protected], answers page, privacy and press questions on weekdays and cannot see orders. The label also lists a distributor line in Ogden, Utah, for product questions.
Written by the SodaSlim label deskUpdated
Who to call
Who handles SodaSlim customer service?
Three different desks answer, and the right one depends on your question. An order question sent to the wrong inbox waits.
The order desk handles anything tied to a purchase. The website team handles this site. The label's distributor line is for questions about the product itself. Pick by topic, not by which address looks nearest.
| Your question | Contact | Notes |
|---|---|---|
| Order, tracking, change, refund | +1 (302) 200-3480 or [email protected] | Have the order ID ready |
| A typo, a page, privacy, press | [email protected] | Mon-Fri 9:00am-5:00pm ET; cannot see orders |
| A question about the product on the bottle | The label's distributor line | Gex Corporation LLP, Ogden, Utah |
| A reaction or a medical question | Your clinician, or 911 for an emergency | No website can advise on your health |
Details
What is the SodaSlim phone number and email?
The order phone number is +1 (302) 200-3480, and the order email is [email protected].
The phone line is the order desk, run by the seller's checkout partner. Use it for tracking, changes and refunds. Our office address is 330 Madison Avenue, Floor 9, New York, NY 10017, USA. It is a business address and not a place to mail returns. Returns go to the separate address in the refund steps below.
Help with placed orders
Order desk (BuyGoods). Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Label distributor (Utah)
Gex Corporation LLP, PO Box 12730, Ogden, UT 84404
[email protected] · +1 (507) 448-8190
Printed on the bottle label as the distributor. For placed orders and refunds use the order desk above.
Office (New York)
330 Madison Avenue, Floor 9
New York, NY 10017
Mail only. No walk-in sales.
Returns (New York)
250 Vesey Street, Suite 2600
New York, NY 10281
Call first for instructions. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
The website inbox answers during Mon-Fri 9:00am-5:00pm ET. Allow extra time for a reply outside those hours.
Refunds
How do you ask for a SodaSlim refund?
Call the order desk first, with your order ID, and ask for return instructions. Do not mail anything before you have them.
The seller's brief gives these steps. The exact terms are the ones printed at checkout, so read them there and confirm them on the call.
Call with your order ID
The line is +1 (302) 200-3480. Say you want to return an order.
Mail the bottles with tracking
Send them to 250 Vesey Street, Suite 2600, New York, NY 10281, USA. Include your full name, email and order ID.
Pay the return postage
The buyer pays return shipping. Use a tracked service.
Wait for the credit
Refund timing: 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it.
The money-back roundel is a seal shown on the seller's page. See the guarantee page and the refund policy for the full walk-through.
Website team
What can the website inbox help with?
The website inbox helps with this site only: a typo, a broken link, a source you doubt, privacy or a press request.
It is staffed by the team that writes the pages. It cannot look up an order, change an address, stop a shipment or issue a refund, because it has no access to the seller's order system. A message that mixes the two topics is slower, so send order questions to the order desk.
When you report an error, include the page address and the sentence in question. We check it against the label or the source. Our rules for corrections are on the editorial standards page.
SodaSlim capsules: 30 to a bottleOne capsule a day · 2, 3 or 6 bottles · price and shipping shown at checkout
See the priceOn the bottle
Who is on the label, and can you contact them?
The label lists a distributor, Gex Corporation LLP, at PO Box 12730, Ogden, UT 84404, with an email and a phone number.
The label email is [email protected], the same address as the order email, and the label phone is +1 (507) 448-8190. Use them for questions about the product on your bottle, such as the lot or the printed directions. The label does not name the manufacturer, so a distributor is the nearest contact it gives.
The lot SS-26/SO-2428 and the CoA reference SS-2428-26-SO are seller references. They are not lab proof, and no lab report is published. If your bottle's seal is damaged or missing, the label says not to use it. See batch verify for what to check.
Health questions
Who should you contact about a health problem?
Contact your own doctor or pharmacist, not an order desk or a website inbox. Neither can judge your health.
Chest pain, fainting, a racing heart that will not settle or trouble breathing: call 911. Dark urine, yellow skin or eyes, or belly pain means stop and get care. Keep taking prescribed medicine.
You can report a reaction to the FDA after you have been seen. The agency explains what to include and which signs are serious (FDA report a problem). For a medicine question, bring the bottle and the Supplement Facts panel to your pharmacist. See side effects and medicine interactions.
Stay alert
How can you tell a real SodaSlim contact from a fake one?
Check any number or email against the details above and the label before you share an order ID or card details.
Search results sometimes show other phone numbers for a product name, and a seller you cannot verify may not honor the money-back terms. We know of no marketplace or store listing, and we cannot vouch for a number that is not listed above or on the label.
- Order help comes from +1 (302) 200-3480 or [email protected]
- Never give a card number to a website inbox
- Be wary of a caller who asks for payment to release a refund
- Ask for the order ID the desk has on file before you share yours
SodaSlim capsules: 30 to a bottleOne capsule a day · 2, 3 or 6 bottles · price and shipping shown at checkout
See the priceFAQ
Contact questions
What is the SodaSlim customer service phone number?
The order desk line is +1 (302) 200-3480. It handles tracking, changes and refunds on placed orders, so have your order ID ready. The label also prints a distributor phone, +1 (507) 448-8190, which is for product questions and not for orders.
What is the SodaSlim email address for orders?
Tracking, changes and refunds on placed orders go to [email protected]. Include your order ID and the name on the order. Do not send card numbers by email. The website inbox, [email protected], cannot see orders.
Can the website team cancel or refund my order?
No. The website inbox cannot see orders and has no access to the order system. Call +1 (302) 200-3480 or email [email protected] instead. A message sent to the wrong inbox only delays the answer.
When is the website email answered?
The website inbox is staffed Mon-Fri 9:00am-5:00pm ET. It covers pages, typos, privacy and press. Messages sent outside those hours wait until the next working day.
Where do I mail a SodaSlim return?
Only after you call the order desk for instructions. The seller's brief gives the return address as 250 Vesey Street, Suite 2600, New York, NY 10281, USA. Mail the bottles with tracking, and include your full name, email and order ID.
Is the label's Ogden, Utah number the same as customer service?
No. The label lists Gex Corporation LLP as distributor with its own phone number, for product questions. The label email is the same address as the order email. For an order or refund, use the order desk number above.
Who wrote this
Written and reviewed by
Pages built from the label, the seller's brief and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site of a USA Authorized SodaSlim Retailer. It is not the manufacturer, and the label names Gex Corporation LLP (Ogden, Utah) as the distributor. We earn money when you buy through our order links.
Keep reading
More about SodaSlim
USA Authorized SodaSlim Retailer
Ready to look at SodaSlim?
Check your medicines and your caffeine first, and ask a clinician if you are unsure. Then pick a pack: 2, 3 or 6 bottles of 30 capsules. The checkout shows the price, the shipping and the money-back guarantee as printed there.
- Secure checkout on the seller's site
- Money-back guarantee, as printed at checkout
- Shipping shown at checkout
